Lock your account

Lost your phone?
Think your account may be compromised?
Something doesn’t feel right?

Our AI assistant can help you temporarily lock your account. We’ll email you once this is done.

If you need help or want to unblock your account, please contact us.

When your account is locked, no one can sign in, make withdrawals or use the account. You can still add money directly from your Linked Account.

Do you have any questions?

You can contact us in whichever way is most convenient for you including through the Monument app, by email on service@monument.co or by telephone. For more information, please refer to our FAQ page.

Visit our Fraud & Scams page for more information if you're concerned about fraud.

Download the app

  1. Open the camera app on your phone.
  2. Hold your phone so that the QR code appears in view.
  3. Tap the link that appears, and download the Monument Bank app.
  4. Once in the app, tap ‘Get Started’ to browse our products.

or search Monument Bank

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Monument Bank Limited (10921940) is registered in England at 33 Cavendish Square, London, W1G 0PW. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under FRN 849724. Please see the Financial Services Register for more information.
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